Star Gazing Constellation Home-Builder Systems plans to invest $1.2 million over three years to launch a mobile device software division. The first product, OnLocation Schedule, is scheduling software for supers that runs on a BlackBerry. The initial release will be for NewStar users; additional mobile applications for executives and customer-care workers will follow. Visit www.constellationhb.com for more information.
Survey Says Check out www.joeturner.com for the second annual Customer Service Best Practices Survey, sponsored by Joe Turner Customer Service Consulting and wireless application service provider Corrigo. Last year’s survey found that only 16 percent of those surveyed handled warranty service requests within 15 days, while 66 percent said they partially implemented such a program. Consultant Joe Turner advises builders to stick to a 15-day standard, lest their organizations slip beyond 30 days and face possible litigation.
