Building-related complaints for calendar year 2000.
By Matthew Power
Type of Contractor and Number of Complaints
Roofing/Gutters: 4,093
Home building: 4,071
Home remodeling: 3,721
Plumbing: 3,251
Swimming pools: 2,598
HVAC: 2,244
Painting: 1,466
Electrical: 909
Concrete: 592
Dubious distinction: Records show that roofers lead the pack in the number of homeowner complaints. Note that the data does not reveal what percentage of complaints entered litigation.
Source: Council of Better Business Bureaus, www.bbb.org
